📖 White Papers & Replays
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White Papers
Replays
White Papers
AI Trends for 2026 and Use Cases for Customer Relations - 2026
We have written this white paper to summarize and make the 2026 AI trends accessible to customer relationship decision-makers, in order to inform their strategic roadmaps...
Presentation (45 min) – REX Bouygues Telecom: AI agents deployed at scale to handle 25 million calls per year
Check out an exclusive case study from Bouygues Telecom on the deployment of AI agents to reinvent the customer experience using ILLUIN Dialogue ...
AI Trends for 2026 and Use Cases for Customer Relations – 2026
We have written this white paper to summarize and make the 2026 AI trends accessible to decision-makers in the field of customer relations...
Webinar (40 min) – Odigo x ILLUIN: Agent AI reinvents the customer experience and transforms your teams
Discover how to give your advisors more autonomy, streamline your customer journeys, and accelerate your AI transformation with Agents...
Webinar (60′) - REX Majorel x ILLUIN: AI & GenAI to modernize your delegated management operations
Discover ILLUIN Doc Automation to automate large-scale document processing across all your business processes ...
Conference (50′) - AI Agents revolution: value deposits for Customer Relations
Discover how ILLUIN Dialogue and AI Agents are changing the game and creating new value-creating pathways for ...
Conference (60′) - REX EDF x Conversational AI: 25M customer calls/year with ILLUIN Dialogue
Discover an exclusive REX from EDF on the deployment of callbot and chatbot for the general public to boost the customer experience thanks to...
AI 2025 trends and use cases for Customer Relations - Q1 2025
We have written this White Paper to summarize and make the AI 2025 trends accessible to decision-makers in the Relationship ...
Conference (20′) - Tech Sovereignty: meeting strategic business challenges with nAIxt
How ILLUIN Technology is meeting the strategic challenges of large French companies in terms of technological sovereignty with nAIxt ...
Conference (25′) - Open source or commercial AI: which approach is more responsible - sustainable?
Learn more about open source and commercial AI approaches to performance, transparency, and accountability - ...
White Papers
AI Trends for 2026 and Use Cases for Customer Relations - 2026
We have written this white paper to summarize and make the 2026 AI trends accessible to customer relationship decision-makers, in order to inform their strategic roadmaps...
AI Trends for 2026 and Use Cases for Customer Relations – 2026
We have written this white paper to summarize and make the 2026 AI trends accessible to decision-makers in the field of customer relations...
AI 2025 trends and use cases for Customer Relations - Q1 2025
We have written this White Paper to summarize and make the AI 2025 trends accessible to decision-makers in the Relationship ...
5 GenAI use cases for Customer Relations and Marketing - Q1 2024
Discover how Generative AI is transforming Customer Relations and Marketing through concrete use cases, feedback ...
Replay
Presentation (45 min) – REX Bouygues Telecom: AI agents deployed at scale to handle 25 million calls per year
Check out an exclusive case study from Bouygues Telecom on the deployment of AI agents to reinvent the customer experience using ILLUIN Dialogue ...
Presentation (45 min) – REX Bouygues Telecom: AI agents deployed at scale to handle 25 million calls per year
Check out an exclusive case study from Bouygues Telecom on the deployment of AI agents to reinvent the customer experience using ILLUIN Dialogue ...
Webinar (40 min) – Odigo x ILLUIN: Agent AI reinvents the customer experience and transforms your teams
Discover how to give your advisors more autonomy, streamline your customer journeys, and accelerate your AI transformation with Agents...
Webinar (60′) - REX Majorel x ILLUIN: AI & GenAI to modernize your delegated management operations
Discover ILLUIN Doc Automation to automate large-scale document processing across all your business processes ...
Conference (50′) - AI Agents revolution: value deposits for Customer Relations
Discover how ILLUIN Dialogue and AI Agents are changing the game and creating new value-creating pathways for ...
Conference (60′) - REX EDF x Conversational AI: 25M customer calls/year with ILLUIN Dialogue
Discover an exclusive REX from EDF on the deployment of callbot and chatbot for the general public to boost the customer experience thanks to...
Conference (20′) - Tech Sovereignty: meeting strategic business challenges with nAIxt
How ILLUIN Technology is meeting the strategic challenges of large French companies in terms of technological sovereignty with nAIxt ...
Conference (25′) - Open source or commercial AI: which approach is more responsible - sustainable?
Learn more about open source and commercial AI approaches to performance, transparency, and accountability - ...
Conference (15′) - REX MACIF: From a natural language IVR to a global innovation partnership
Find out how ILLUIN Technology is supporting MACIF in its AI strategy ...
Conference (25′) - REX Adeo: Serving e-commerce customers better thanks to GenAI
Find out how Adeo has integrated generative AI in the e-commerce sector: from the technical challenges encountered to the solutions ...
