What's in this video?
In the age of the AI Agent revolution, find out more replay our Expert Conference from All4Customer 2025 to understand how specialized AI Agents - Sales Agent, Upsell Agent, Loyalty Agent, Retention Agent... - will serve tomorrow's "augmented advisors ", transforming the operational model and skills within Customer Relations Centers to make them true profit centers.
In this exclusive video, we take a look at the experts' views and impressive demos fromILLUIN Dialogue 2025this workshop will enable you to :
- Deciphering AI 2025 trends 🔎
- Distinguishing between AI agents and conversational assistants 👀
- Learn how agentic systems work and understand their impact on Customer Service in terms of use cases 🤔
- Explore new value-creating customer journeys with AI Agents 💎
- Understand how ILLUIN Dialogue tools the design and deployment of AI Agents and conversational assistants 🤖
Also discover in detail the 5 major trends in AI (2025) that are transforming the Customer Experience and are an integral part of the Dialogue 2025 platform:
- Composite AI approach (optimizing project ROI and securing customer journeys)
- RAG approach (providing more precise and reliable answers)
- AI Agents approach (automate higher value-added processes)
- VLM model (improve document/image processing)
- Speech-to-Speech model (making the voice experience smoother and more emotional)
Finally, explore our new White Paper (Q1 2025) on Key AI Trends 2025, Top AI Use Cases for Customer Relations and their visual mapping (preview below). An essential update to feed the strategic roadmaps of Customer Relationship decision-makers in an informed way. Click on the map to download the white paper.
With :
Maurice CAUTELA, Partner at PMP Strategy
Robert VESOUL, CEO of ILLUIN Technology
Useful links 🔗
