• Consulting & Services

      CUSTOM TECH SOLUTIONS

      • Dialogue LogoAI, GenAI & Data Science
      • Leverage our experts to execute your most complex AI and Data Science projects.
      • Dialogue LogoData Engineering
      • Entrust us with transforming your data into strategic assets.
      • Dialogue LogoSoftware Engineering
      • Rely on our expertise to reliably and securely deploy solutions within your IT systems.

      SUPPORT ON GENERATIVE AI INTEGRATION

      • Dialogue LogoMonitoring and training - Compass
      • Access a monitoring and upskilling program for tech, AI & Data teams
      • Dialogue LogoShared Research Lab
      • Take advantage of our innovation strengths to test a series of advanced AI use cases
      • Dialogue LogoLow-Code AI Studio - nAIxt Platform
      • Equip the development of industrial AI and GenAI applications to accelerate time-to-market.

      STRATEGY & TRANSFORMATION CONSULTING

      • Dialogue LogonAIxt Consulting - AI Strategy/Roadmap
      • Develop your AI integration roadmap: use cases, skills, organizational structure, and more.

      OPEN INNOVATION

      • Dialogue LogoAI LEX at Paris-Saclay University
      • Meet the technological, scientific, and academic stakeholders driving innovation
      • Dialogue LogoPrototyping - Paris Digital Lab
      • Engage CentraleSupélec students to develop your MVP in 7 weeks
  • AI products
      • dialogueDIALOGUE - ASSISTANTS & IA AGENTS
      • dialogueLow-code bot management platform
      • Easily manage cutting-edge bots that combine the power of GenAI with the reliability of guided conversational flows
      • Dialogue LogoCallbots & Voicebots
      • Reduce DMT while improving CSAT, NPS and other KPIS in your call centers
      • Dialogue LogoChatbots & RAG assistants
      • Extend your self-care while giving each customer the attention they demand
      • Dialogue LogoLLM/AI Agent Employee Portal
      • Give your employees direct, secure access to LLM capabilities and AI agents
      • doc_automationAUTOMATE - DOCUMENTS & PROCESS
      • doc_automationDoc Automation
      • Automate the processing of data from even the most complex documents and attachments
      • mail_automationMail Automation
      • Automate routing, reply generation, and PJ processing of e-mails
      • mail_automationProcess Automation
      • Automate your processes by combining traditional AI and agentic systems
      • naixtNAIXT - AI ORCHESTRATION & AGENTS
      • naixtLow-code AI platform & studio
      • Develop your agentic, generative, composite, and multimodal AI applications 5x faster
      • speech_analyzerANALYZE - CONVERSATIONS & AGENTS
      • speech_analyzerAI platform for generating analyses
      • Connect all your sources, select your analysis engines, and view your analyses.
      • speech_analyzerSpeech Analyzer
      • Leverage GenAI to analyze customer feedback and gain unprecedented insights
      • speech_analyzerAgents Analyzer
      • Analyze the behavior of your AI agents to ensure their smooth deployment
  • Resources
      • Dialogue LogoSuccess Stories - Client Cases
      • Dialogue LogoWhite Papers & Replays
      • Dialogue LogoR&D Publications
      • Dialogue LogoNews
  • Company

      OUR TEAM

      • Dialogue LogoWho Are We?
      • Our driving force: to have a positive impact on our clients and on society through our achievements
      • Dialogue LogoWhy Join Us?
      • Our promise: intellectual stimulation and rapid career progression in a fully supportive environment
      • Dialogue LogoJob Opportunities

        Develop cutting-edge bots that combine the power of GenAI with the reliability of other AI approaches
      • Do our mindset, values, and expertise resonate with you? Then apply!

      OUR ECOSYSTEM

      • Dialogue LogoStrategic Partners
      • Explore all partners who facilitate access to our expertise and solutions
      • Dialogue LogoAcademic and R&D partners
      • Discover our close collaborations with leading schools and research laboratories

      OUR COMMITMENT

      • Dialogue LogoThe Lab for Transition
      • Our expertise and products supporting ecological transition: propose your projects!
  • Contact us 5
  • Consulting & Services

      CUSTOM TECH SOLUTIONS

      • Dialogue LogoAI, GenAI & Data Science
      • Leverage our experts to execute your most complex AI and Data Science projects.
      • Dialogue LogoData Engineering
      • Entrust us with transforming your data into strategic assets.
      • Dialogue LogoSoftware Engineering
      • Rely on our expertise to reliably and securely deploy solutions within your IT systems.

      SUPPORT ON GENERATIVE AI INTEGRATION

      • Dialogue LogoMonitoring and training - Compass
      • Access a monitoring and upskilling program for tech, AI & Data teams
      • Dialogue LogoShared Research Lab
      • Take advantage of our innovation strengths to test a series of advanced AI use cases
      • Dialogue LogoLow-Code AI Studio - nAIxt Platform
      • Equip the development of industrial AI and GenAI applications to accelerate time-to-market.

      STRATEGY & TRANSFORMATION CONSULTING

      • Dialogue LogonAIxt Consulting - AI Strategy/Roadmap
      • Develop your AI integration roadmap: use cases, skills, organizational structure, and more.

      OPEN INNOVATION

      • Dialogue LogoAI LEX at Paris-Saclay University
      • Meet the technological, scientific, and academic stakeholders driving innovation
      • Dialogue LogoPrototyping - Paris Digital Lab
      • Engage CentraleSupélec students to develop your MVP in 7 weeks
  • AI products
      • dialogueDIALOGUE - ASSISTANTS & IA AGENTS
      • dialogueLow-code bot management platform
      • Easily manage cutting-edge bots that combine the power of GenAI with the reliability of guided conversational flows
      • Dialogue LogoCallbots & Voicebots
      • Reduce DMT while improving CSAT, NPS and other KPIS in your call centers
      • Dialogue LogoChatbots & RAG assistants
      • Extend your self-care while giving each customer the attention they demand
      • Dialogue LogoLLM/AI Agent Employee Portal
      • Give your employees direct, secure access to LLM capabilities and AI agents
      • doc_automationAUTOMATE - DOCUMENTS & PROCESS
      • doc_automationDoc Automation
      • Automate the processing of data from even the most complex documents and attachments
      • mail_automationMail Automation
      • Automate routing, reply generation, and PJ processing of e-mails
      • mail_automationProcess Automation
      • Automate your processes by combining traditional AI and agentic systems
      • naixtNAIXT - AI ORCHESTRATION & AGENTS
      • naixtLow-code AI platform & studio
      • Develop your agentic, generative, composite, and multimodal AI applications 5x faster
      • speech_analyzerANALYZE - CONVERSATIONS & AGENTS
      • speech_analyzerAI platform for generating analyses
      • Connect all your sources, select your analysis engines, and view your analyses.
      • speech_analyzerSpeech Analyzer
      • Leverage GenAI to analyze customer feedback and gain unprecedented insights
      • speech_analyzerAgents Analyzer
      • Analyze the behavior of your AI agents to ensure their smooth deployment
  • Resources
      • Dialogue LogoSuccess Stories - Client Cases
      • Dialogue LogoWhite Papers & Replays
      • Dialogue LogoR&D Publications
      • Dialogue LogoNews
  • Company

      OUR TEAM

      • Dialogue LogoWho Are We?
      • Our driving force: to have a positive impact on our clients and on society through our achievements
      • Dialogue LogoWhy Join Us?
      • Our promise: intellectual stimulation and rapid career progression in a fully supportive environment
      • Dialogue LogoJob Opportunities

        Develop cutting-edge bots that combine the power of GenAI with the reliability of other AI approaches
      • Do our mindset, values, and expertise resonate with you? Then apply!

      OUR ECOSYSTEM

      • Dialogue LogoStrategic Partners
      • Explore all partners who facilitate access to our expertise and solutions
      • Dialogue LogoAcademic and R&D partners
      • Discover our close collaborations with leading schools and research laboratories

      OUR COMMITMENT

      • Dialogue LogoThe Lab for Transition
      • Our expertise and products supporting ecological transition: propose your projects!
  • Contact us 5
  • Consulting & Services

      CUSTOM TECH SOLUTIONS

      • Dialogue LogoAI, GenAI & Data Science
      • Leverage our experts to execute your most complex AI and Data Science projects.
      • Dialogue LogoData Engineering
      • Entrust us with transforming your data into strategic assets.
      • Dialogue LogoSoftware Engineering
      • Rely on our expertise to reliably and securely deploy solutions within your IT systems.

      SUPPORT ON GENERATIVE AI INTEGRATION

      • Dialogue LogoMonitoring and training - Compass
      • Access a monitoring and upskilling program for tech, AI & Data teams
      • Dialogue LogoShared Research Lab
      • Take advantage of our innovation strengths to test a series of advanced AI use cases
      • Dialogue LogoLow-Code AI Studio - nAIxt Platform
      • Equip the development of industrial AI and GenAI applications to accelerate time-to-market.

      STRATEGY & TRANSFORMATION CONSULTING

      • Dialogue LogonAIxt Consulting - AI Strategy/Roadmap
      • Develop your AI integration roadmap: use cases, skills, organizational structure, and more.

      OPEN INNOVATION

      • Dialogue LogoAI LEX at Paris-Saclay University
      • Meet the technological, scientific, and academic stakeholders driving innovation
      • Dialogue LogoPrototyping - Paris Digital Lab
      • Engage CentraleSupélec students to develop your MVP in 7 weeks
  • AI products
      • dialogueDIALOGUE - ASSISTANTS & IA AGENTS
      • dialogueLow-code bot management platform
      • Easily manage cutting-edge bots that combine the power of GenAI with the reliability of guided conversational flows
      • Dialogue LogoCallbots & Voicebots
      • Reduce DMT while improving CSAT, NPS and other KPIS in your call centers
      • Dialogue LogoChatbots & RAG assistants
      • Extend your self-care while giving each customer the attention they demand
      • Dialogue LogoLLM/AI Agent Employee Portal
      • Give your employees direct, secure access to LLM capabilities and AI agents
      • doc_automationAUTOMATE - DOCUMENTS & PROCESS
      • doc_automationDoc Automation
      • Automate the processing of data from even the most complex documents and attachments
      • mail_automationMail Automation
      • Automate routing, reply generation, and PJ processing of e-mails
      • mail_automationProcess Automation
      • Automate your processes by combining traditional AI and agentic systems
      • naixtNAIXT - AI ORCHESTRATION & AGENTS
      • naixtLow-code AI platform & studio
      • Develop your agentic, generative, composite, and multimodal AI applications 5x faster
      • speech_analyzerANALYZE - CONVERSATIONS & AGENTS
      • speech_analyzerAI platform for generating analyses
      • Connect all your sources, select your analysis engines, and view your analyses.
      • speech_analyzerSpeech Analyzer
      • Leverage GenAI to analyze customer feedback and gain unprecedented insights
      • speech_analyzerAgents Analyzer
      • Analyze the behavior of your AI agents to ensure their smooth deployment
  • Resources
      • Dialogue LogoSuccess Stories - Client Cases
      • Dialogue LogoWhite Papers & Replays
      • Dialogue LogoR&D Publications
      • Dialogue LogoNews
  • COMPANY

      OUR TEAM

      • Dialogue LogoWho Are We?
      • Our driving force: to have a positive impact on our clients and on society through our achievements
      • Dialogue LogoWhy Join Us?
      • Our promise: intellectual stimulation and rapid career progression in a fully supportive environment
      • Dialogue LogoJob Opportunities

        Develop cutting-edge bots that combine the power of GenAI with the reliability of other AI approaches
      • Do our mindset, values, and expertise resonate with you? Then apply!

      OUR ECOSYSTEM

      • Dialogue LogoStrategic Partners
      • Explore all partners who facilitate access to our expertise and solutions
      • Dialogue LogoAcademic and R&D partners
      • Discover our close collaborations with leading schools and research laboratories

      OUR COMMITMENT

      • Dialogue LogoThe Lab for Transition
      • Our expertise and products supporting ecological transition: propose your projects!
  • Contact us 5
  • Consulting & Services

      CUSTOM TECH SOLUTIONS

      • Dialogue LogoAI, GenAI & Data Science
      • Leverage our experts to execute your most complex AI and Data Science projects.
      • Dialogue LogoData Engineering
      • Entrust us with transforming your data into strategic assets.
      • Dialogue LogoSoftware Engineering
      • Rely on our expertise to reliably and securely deploy solutions within your IT systems.

      SUPPORT ON GENERATIVE AI INTEGRATION

      • Dialogue LogoMonitoring and training - Compass
      • Access a monitoring and upskilling program for tech, AI & Data teams
      • Dialogue LogoShared Research Lab
      • Take advantage of our innovation strengths to test a series of advanced AI use cases
      • Dialogue LogoLow-Code AI Studio - nAIxt Platform
      • Equip the development of industrial AI and GenAI applications to accelerate time-to-market.

      STRATEGY & TRANSFORMATION CONSULTING

      • Dialogue LogonAIxt Consulting - AI Strategy/Roadmap
      • Develop your AI integration roadmap: use cases, skills, organizational structure, and more.

      OPEN INNOVATION

      • Dialogue LogoAI LEX at Paris-Saclay University
      • Meet the technological, scientific, and academic stakeholders driving innovation
      • Dialogue LogoPrototyping - Paris Digital Lab
      • Engage CentraleSupélec students to develop your MVP in 7 weeks
  • AI products
      • dialogueDIALOGUE - ASSISTANTS & IA AGENTS
      • dialogueLow-code bot management platform
      • Easily manage cutting-edge bots that combine the power of GenAI with the reliability of guided conversational flows
      • Dialogue LogoCallbots & Voicebots
      • Reduce DMT while improving CSAT, NPS and other KPIS in your call centers
      • Dialogue LogoChatbots & RAG assistants
      • Extend your self-care while giving each customer the attention they demand
      • Dialogue LogoLLM/AI Agent Employee Portal
      • Give your employees direct, secure access to LLM capabilities and AI agents
      • doc_automationAUTOMATE - DOCUMENTS & PROCESS
      • doc_automationDoc Automation
      • Automate the processing of data from even the most complex documents and attachments
      • mail_automationMail Automation
      • Automate routing, reply generation, and PJ processing of e-mails
      • mail_automationProcess Automation
      • Automate your processes by combining traditional AI and agentic systems
      • naixtNAIXT - AI ORCHESTRATION & AGENTS
      • naixtLow-code AI platform & studio
      • Develop your agentic, generative, composite, and multimodal AI applications 5x faster
      • speech_analyzerANALYZE - CONVERSATIONS & AGENTS
      • speech_analyzerAI platform for generating analyses
      • Connect all your sources, select your analysis engines, and view your analyses.
      • speech_analyzerSpeech Analyzer
      • Leverage GenAI to analyze customer feedback and gain unprecedented insights
      • speech_analyzerAgents Analyzer
      • Analyze the behavior of your AI agents to ensure their smooth deployment
  • Resources
      • Dialogue LogoSuccess Stories - Client Cases
      • Dialogue LogoWhite Papers & Replays
      • Dialogue LogoR&D Publications
      • Dialogue LogoNews
  • COMPANY

      OUR TEAM

      • Dialogue LogoWho Are We?
      • Our driving force: to have a positive impact on our clients and on society through our achievements
      • Dialogue LogoWhy Join Us?
      • Our promise: intellectual stimulation and rapid career progression in a fully supportive environment
      • Dialogue LogoJob Opportunities

        Develop cutting-edge bots that combine the power of GenAI with the reliability of other AI approaches
      • Do our mindset, values, and expertise resonate with you? Then apply!

      OUR ECOSYSTEM

      • Dialogue LogoStrategic Partners
      • Explore all partners who facilitate access to our expertise and solutions
      • Dialogue LogoAcademic and R&D partners
      • Discover our close collaborations with leading schools and research laboratories

      OUR COMMITMENT

      • Dialogue LogoThe Lab for Transition
      • Our expertise and products supporting ecological transition: propose your projects!
  • Contact us 5
Presentation (45 min) – REX Bouygues Telecom: AI agents deployed at scale to handle 25 million calls per year

Presentation (45 min) – REX Bouygues Telecom: AI agents deployed at scale to handle 25 million calls per year

by Benjamin MOUCHET | Apr 24, 2026 | Replays

What’s in this video? Watch the replay of our plenary session from the All4Customer 2026 conference, featuring Bouygues Telecom’s insights on the large-scale deployment of AI agents to revolutionize customer journeys and relationships. In...
Webinar (40 min) – Odigo x ILLUIN: Agent AI reinvents the customer experience and transforms your teams

Webinar (40 min) – Odigo x ILLUIN: Agent AI reinvents the customer experience and transforms your teams

by Benjamin MOUCHET | Dec 5, 2025 | Replays

What does this video contain? In the age of Agentic AI, conversational artificial intelligence goes beyond simple automation to become a real lever for enhancing the experience of your customers and employees. How can AI Agents...
Webinar (60′) - REX Majorel x ILLUIN: AI & GenAI to modernize your delegated management operations

Webinar (60′) - REX Majorel x ILLUIN: AI & GenAI to modernize your delegated management operations

by Benjamin MOUCHET | June 6, 2025 | Replays

What's in this video? AI optimizes large-scale document automation, while enhancing compliance, quality and cost control. Majorel (leader in outsourced customer relations on the French-speaking market) and Illuin Technology...
Conference (50′) - AI Agents revolution: value deposits for Customer Relations

Conference (50′) - AI Agents revolution: value deposits for Customer Relations

by Benjamin MOUCHET | Apr 14, 2025 | Replays

What's in this video? In the age of the AI Agent revolution, watch the replay of our Expert Conference from All4Customer 2025 to understand how specialized AI Agents - Sales Agents, Upsell Agents, Loyalty Agents,...
Conference (60′) - REX EDF x Conversational AI: 25M customer calls/year with ILLUIN Dialogue

Conference (60′) - REX EDF x Conversational AI: 25M customer calls/year with ILLUIN Dialogue

by Benjamin MOUCHET | Apr 14, 2025 | Replays

What's in this video? Watch a replay of our plenary conference at All4Customer 2025 with EDF's feedback on the large-scale deployment of cutting-edge AI technology innovations to optimize callbot and chatbot...
Conference (20′) - Tech Sovereignty: meeting strategic business challenges with nAIxt

Conference (20′) - Tech Sovereignty: meeting strategic business challenges with nAIxt

by Benjamin MOUCHET | Feb 17, 2025 | Replays

What's in this video? On January 14, 2025, Robert Vesoul, CEO of ILLUIN Technology, took part in the Technological Sovereignty and Strategic Autonomy 2025 Summit, at the French Ministry of the Economy, Finance and Industrial Sovereignty and...
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