A meaningful new partnership to support our growth

Customer relationship management takes on a whole new dimension when interactions number in the tens of millions. We’ve seen this for nearly ten years: behind every automated conversation, there’s a policyholder filing a claim in the middle of the night, a traveler who wants to know the status of their reimbursement, a customer concerned about an unusual bill, or simply someone who wants an answer right away, without waiting until Monday morning.

ILLUIN Technology is an independent European scale-up that serves as both a consulting firm and a developer of conversational AI software. Our solutions are used by more than 100 large companies in demanding sectors such as banking, insurance, energy, transportation, and telecommunications, with more than 210 experts and over 150 industrialized AI projects.

Our technologies currently process more than 800 million AI conversations per year for industry leaders such as Orange, Bouygues Telecom, SEUR, EDF, Enedis, Air France KLM, MACIF, Geopost, DHL Iberia, and the Madrid City Council.

ILLUIN Technology's Mission

Our mission is to deploy AI systems that can handle the workload, provide the highest level of control and governance, and manage the complexity of real-world scenarios while delivering the best experience—even on the millionth call of the day.

Beyond sheer volume, our mission is to help customer service departments improve their performance without compromising customer satisfaction in the slightest. It would make no sense to innovate only to sacrifice service quality.

Remain agnostic and independent

Our solutions are designed to be agnostic to AI models and cloud environments.

In a rapidly evolving AI landscape, the ability to easily choose and switch between models is a critical aspect of operational autonomy. Our independence, combined with our high scalability, allows us to identify issues before they escalate into complaints, anticipate call spikes before they overwhelm our lines, and transfer calls to a human agent at the right moment—when the situation truly calls for it.

Why Join the AEERC?

We are joiningthe AEERC to share our expertise in large-scale AI production and to exchange ideas with other stakeholders facing the same challenges.

Few companies in Europe handle conversational AI at the scale we do each year. Comparing our experience with that of other members of the community can spark a meaningful discussion about what constitutes excellent customer service in an era where AI is everywhere.

Providing the best possible service remains our top priority, and that starts with never losing sight of the person behind every conversation—even the 800 millionth one. Joining the AEERC is a natural next step in this commitment, alongside organizations that share the same high standards.