A step further in 360° analysis of what your customers are saying
Speech Analyzer uses GenAI to analyze customer interactions from multiple sources (conversations, verbatims, reviews...) with granularity ranging from the whole to the individual conversation.
Discover Speech Analyzer
The leaders choose us
Let the figures speak for themselves
churn reduction thanks to dedicated analysis engine
Reducing double listening time for Customer Relations Center managers
fewer calls handled by your agents thanks to route optimization
5x faster social network analysis and satisfaction surveys
sources and therefore customer verbatims analyzed
Generative AI takes "Voice of the Customer" analysis to a new dimension
Generative LLMs change the paradigm for analyzing the "voice of the customer": able to generate and evolve over time a repository of topics addressed by customers, they enable us to better detect new hot topics and other insights, so we can adapt our marketing and customer relations actions with finesse and responsiveness.
Why Speech Analyzer makes all the difference
Benefits for businesses
An ecosystem of qualified partners
The quality of our solutions is recognized by a whole ecosystem of specialists who are now our partners in the academic, scientific, technical,integration and distribution fields.
What customers say about us
Laurent PLUCHON
“ILLUIN Technology's products are deployed across all our customer journeys, yielding highly significant results in terms of customer and employee satisfaction.”
David GODAT
“ILLUIN's solutions are both powerful and highly advanced for language processing, making them truly differentiating assets.”
Éric TIGREAT
“The implementation of a Natural Language IVR was a major undertaking within our vision [...] We therefore sought the best technological partners to achieve this together.”
Christophe MONTAGNON
“ILLUIN Technology's solutions drive our progress because they enhance people's lives and foster innovation that benefits humanity.”
Guillaume RABIER
“We chose to collaborate with ILLUIN Technology to gain access to proactive individuals who are closely involved in research. [...] Professionals who are not only capable of execution but also adept at rapidly acquiring new technological proficiencies.”
Grégoire PERRET
“What stands out about the ILLUIN teams, beyond their highly pleasant interpersonal skills, is primarily their exceptional technical proficiency: encompassing expertise, versatility, and agility... coupled with a strong commitment.”
Carmen MUNOZ
“The decision to partner with ILLUIN [...] was quite clear; given the sensitive nature of our internal data, we sought assurance in collaborating with sovereign generative AI solutions [...].”
Speech Analyzer use cases
🥳 Customer Relations & Quality
In contact centers: quality monitoring, compliance analysis, "augmented manager", churn detection, activity summary, CSAT by customer path...
🤠 Marketing
Social network synthesis and satisfaction surveys, competitive intelligence, targeted content writing, individual actions, "at-risk" customer lists...
🥸 Innovation & Transformation
Optimization of customer paths (detection of automatable cases, addition of channels, training, etc.), incident alerting (anomalies, events, etc.).
The voice of the customer should be more than just a whisper