What's in this video?
Visit replay our plenary conference from All4Customer 2025 with EDF's feedback on the large-scale deployment of cutting-edge AI technology innovations to optimize the energy giant's consumer callbot and chatbot ⚡
In this exclusive video and through a retrospective analysis of EDF projects, illustrated by numerous demos of the ILLUIN Dialogue platform...
- Alexandre ARTAUD, Project Manager, EDF Marketing and Customer Experience Department
- Robert VESOUL, CEO of ILLUIN Technology
... take a behind-the-scenes look at advanced Natural Language IVR (callbot) and the latest conversational customer service assistants (chatbots).
We take a look back at the design, the technological choices made, and the benefits for both the customer and the business.
Also discover the Top 2025 technology trends that are transforming the Conversational Experience and are an integral part of the Dialogue 2025 platform:
- Callbots with unrivalled capabilities thanks to Speech-To-Speech
- Smarter assistants than ever thanks to RAG (more precise, relevant and personalized responses)
- Specialized, autonomous AI Agent systems for advanced selfcare: FAQ Agent, RDV Agent, Loyalty Agent, After-Sales Agent, etc.
In the course of this conference, identify some key success factors for carrying out your large-scale conversational projects 💪
Finally, explore our new White Paper (Q1 2025) on Key AI Trends 2025, Top AI use cases for Customer Relations and their visual mapping. An essential update to feed the strategic roadmaps of Customer Relationship decision-makers in an informed way.
Useful links 🔗
- Download our free White Paper AI x Customer Relationship 2025
- Find out more about ILLUIN Dialogue
- Read about EDF's conversational AI project with ILLUIN Dialogue
