Presentation (45 min) - REX Bouygues Telecom: AI agents deployed at scale to handle 25 million calls per year

What's in this video?

Find theon replay our plenary session from the All4Customer 2026 trade show, featuring Bouygues Telecom’s insights on the large-scale deployment of AI Agents to revolutionize customer journeys and relationships.

In this exclusive video, through a retrospective analysis of the Bouygues Telecom project, illustrated by numerous demos of the Dialogue and Analyzer platforms …

– Simon GIRAUDY, Director of Strategy, Tools, and Customer Relationship Innovation at Bouygues Telecom

– Robert VESOUL, CEO of ILLUIN Technology

… offer a behind-the-scenes look at the large-scale deployment of AI agents at the heart of Bouygues Telecom’s omnichannel conversational assistants, featuring numerous demos of the ILLUIN Dialogue and Analyze platforms,
They discuss the design, technological choices, and the benefits this has brought to the telecom operator for both customers and business units.

At the same time, Robert VESOUL highlights the must-know Agentic AI trends for 2026 that are transforming the customer experience and are an integral part of ILLUIN Technology’s suite of cutting-edge AI products.

Together, the two experts also highlight certain key factors for the success of large-scale conversational projects, as well as the development of a high-quality real-time voice experience that underscores the project’s innovative nature, without compromising on performance or user experience.

Finally, explore our new white paper (Q1 2026) on key AI trends for 2026, the top AI use cases for customer relations, and their visual mapping. This is an essential update to help customer relations decision-makers make informed strategic planning decisions.

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