📖 White Papers & Replays
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White Papers
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White Papers
AI Trends for 2026 and Use Cases for Customer Relations - 2026
We have written this white paper to summarize and make the 2026 AI trends accessible to customer relationship decision-makers, in order to inform their strategic roadmaps...
Conference (15′) - REX MACIF: From a natural language IVR to a global innovation partnership
Find out how ILLUIN Technology is supporting MACIF in its AI strategy ...
Conference (25′) - REX Adeo: Serving e-commerce customers better thanks to GenAI
Find out how Adeo has integrated generative AI in the e-commerce sector: from the technical challenges encountered to the solutions ...
Conference (24′) - REX Alstom: GenAI use cases, roadmap deployment and concrete results
Find out how ILLUIN Technology is helping Alstom implement generative AI to revolutionize the rail industry. This video details ...
Conference (50′) - Speech Analyzer: generating unprecedented marketing insights through 360° analysis of customer interactions
Explore the Speech Analyzer solution that uses GenAI to transform customer interaction analysis and generate marketing insights ...
Conference (60′) - REX Chronopost: GenAI without image risk with hybrid conversational AI
Discover an exclusive REX from Chronopost with LLUIN Technology on the use of hybrid conversational bots and GenAI to ...
Round table (20′) - Use cases and issues of sovereignty, sobriety and data management
A second series of use cases featuring testimonials from leading players in the energy and HR sectors. Insights ...
Round table (20′) - Use cases and COMEX involvement in corporate GenAI strategy
Discover a first series of use cases through testimonials from leading industrial and customer relations players...
Keynote (20′) - Designing an LLM from scratch: CroissantLLM
Relive the intervention of our experts Manuel FAYSSE and Wacim BELBLIDIA at the Ateliers de l'IA 2024 on CroissantLLM, a ...
5 GenAI use cases for Customer Relations and Marketing - Q1 2024
Discover how Generative AI is transforming Customer Relations and Marketing through concrete use cases, feedback ...
White Papers
AI Trends for 2026 and Use Cases for Customer Relations - 2026
We have written this white paper to summarize and make the 2026 AI trends accessible to customer relationship decision-makers, in order to inform their strategic roadmaps...
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Replay
Presentation (45 min) – REX Bouygues Telecom: AI agents deployed at scale to handle 25 million calls per year
Check out an exclusive case study from Bouygues Telecom on the deployment of AI agents to reinvent the customer experience using ILLUIN Dialogue ...
Conference (24′) - REX Alstom: GenAI use cases, roadmap deployment and concrete results
Find out how ILLUIN Technology is helping Alstom implement generative AI to revolutionize the rail industry. This video details ...
Conference (50′) - Speech Analyzer: generating unprecedented marketing insights through 360° analysis of customer interactions
Explore the Speech Analyzer solution that uses GenAI to transform customer interaction analysis and generate marketing insights ...
Conference (60′) - REX Chronopost: GenAI without image risk with hybrid conversational AI
Discover an exclusive REX from Chronopost with LLUIN Technology on the use of hybrid conversational bots and GenAI to ...
Round table (20′) - Use cases and issues of sovereignty, sobriety and data management
A second series of use cases featuring testimonials from leading players in the energy and HR sectors. Insights ...
Round table (20′) - Use cases and COMEX involvement in corporate GenAI strategy
Discover a first series of use cases through testimonials from leading industrial and customer relations players...
Keynote (20′) - Designing an LLM from scratch: CroissantLLM
Relive the intervention of our experts Manuel FAYSSE and Wacim BELBLIDIA at the Ateliers de l'IA 2024 on CroissantLLM, a ...
Conference (25′) - REX Chronopost: boosting Customer Relations & sales processes with GenAI
How Chronopost uses GenAI to transform its customer relations and optimize its sales processes thanks to conversational agents ...
Conference (50′) - REX Macif: converging 14 million calls to a single number with Advanced Natural Language IVR
Noting the unrivalled performance of ILLUIN Technology's Natural Language Understanding (NLU) engine, MACIF has made it the ...
