What's in this video?

In this video, discover how ILLUIN Technology is supporting MACIF as part of a global innovation partnership, bringing its technological expertise in natural language understanding (NLU). You'll see the strategy we've put in place to use all our AI capabilities to improve MACIF's customer experience in the broadest sense, both for MACIF employees (advisors) and for its members, notably by routing member calls faster and reducing waiting time by 30 seconds on the IVR.

With :
- Lise CRIQUI - Manager at Colombus consulting
- Walid Ben GHEZALA - Data & AI Team manager at MACIF
- Axel FLATRES - BERTHELOT - Account Executive at ILLUIN Technology

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