How an Energy leader boosted information access for 2,000 experts with a secure, industrial-grade RAG platform

by Benjamin MOUCHET | Oct 24, 2025 | Dialogue

Context, need 📍 Industry Context : As a major player in electricity distribution, fast and reliable access to procedures, regulations, and internal documentation is critical for operational efficiency and customer service quality. Business Challenge : The client faced...

Leading european telecom provider transforms customer service with generative AI solution

by Benjamin MOUCHET | Oct 24, 2025 | Dialogue

Context, need 📍 Industry Context: A major European telecommunications operator serving millions of customers across B2C and B2B segments faced increasing pressure on profit margins due to declining Average Revenue Per User (ARPU). With over 20 million customer...

How a major player in the management and connection of electricity networks is deploying a "RAG as a Service" solution thanks to ILLUIN Dialogue

by Benjamin MOUCHET | May 21, 2025 | Dialogue

The context, the need 📍 Connection, commissioning, troubleshooting, changing supplier... so many operations carried out daily by the operator of the public electricity distribution network in mainland France. This key player in the...

How MACIF qualifies 14M calls/year on its Advanced Natural Language IVR with ILLUIN Dialogue

by David Le Louarn | Sep 9, 2024 | Dialogue

In a nutshell... For over 60 years, MACIF has placed member satisfaction at the heart of its priorities, with the ambition of becoming No. 1 in Customer Relations. One of the main thrusts of its 2021-2023 strategic plan was to simplify and unify the...

How GEOPOST manages 30M conversations a year in 18 languages with ILLUIN Dialogue

by David Le Louarn | Sep 9, 2024 | Dialogue

In a nutshell... Discover how Geopost transformed its international Customer Service thanks to ILLUIN Technology. This case study traces the successive implementation of several chatbots, callbots and generative searchbots in 18 countries, enabling...