In a nutshell...

Find out how Geopost transformed its international customer service thanks to ILLUIN Technology.

This case study traces the successive implementation of several generative chatbots, callbots and searchbots in 18 countries, enabling us to respond to customers 24/7 in their native language, while reducing direct customer service contacts by 33%.

Today, 18 chatbots and 1 callbot are deployed across 18 subsidiaries in Europe, handling over 30 million conversations a year. Thanks to the gradual integration of generative AI and the control of image risks (hallucinations, etc.) through hybrid dialogue trees, Geopost optimizes the customer experience while protecting its brand image.

Find out all about this successful collaboration!

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English version available on request.