by Benjamin MOUCHET | July 10, 2026 | Dialogue, Success Stories
The Context, the Need 📍 Sosh, Orange’s 100% digital brand, currently has 6.5 million contracts and handles approximately 1 million customer interactions per month. Its customer base consists of young, tech-savvy individuals who are accustomed to customer service without a call center...
by Benjamin MOUCHET | Jan 10, 2026 | Doc Automation
The context, the need 📍 Aprovall is the European leader in third-party governance, risk management, and compliance (TPRM) with 32,000 users worldwide. The company supports organizations by securing risk assessments with...
by Benjamin MOUCHET | Oct 24, 2025 | Dialogue
Context, need 📍 Industry Context : As a major player in electricity distribution, fast and reliable access to procedures, regulations, and internal documentation is critical for operational efficiency and customer service quality. Business Challenge : The client faced...
by Benjamin MOUCHET | Oct 24, 2025 | Dialogue
Context, need 📍 Industry Context: A major European telecommunications operator serving millions of customers across B2C and B2B segments faced increasing pressure on profit margins due to declining Average Revenue Per User (ARPU). With over 20 million customer...
by Benjamin MOUCHET | August 28, 2025 | Doc Automation
The context, the need 📍 Every year, Eurostar receives several thousand requests for reimbursement, accompanied by a variety of supporting documents (invoices, receipts, boarding passes, etc.). Until 2025, these documents were examined manually by experts,...
by David Le Louarn | June 16, 2025 | ILLUIN Health
The context, the need 📍 In healthcare facilities, professionals must consult procedures, care protocols, and regulatory recommendations every day. But this documentation, often voluminous, is difficult to find and interpret...
