Customers
For them and with them, we change the codes of society
What do our customers say about us? We conducted a survey in 2022, and here are the results in a few key words: impact, commitment, trust, high-tech, versatility, elegance...
corporate customers, startups, associations, public authorities...
Innovative MVPs supported by the Paris Digital Lab
major projects in production, most of them in AI
of conversations handled by our bots in 2022
dedicated data science and software engineering experts
They trust us
"The ILLUIN Talk suite is deployed across all our customer paths with significant results. significant results in terms of customer and employee satisfaction."
Laurent PLUCHON, Customer Relations Director at CHRONOPOST
"Everything we do with ILLUIN is part of a vision ofambition with the ability to take innovation toscale and have the right level ofimpact."
Christophe MONTAGNON, Chief Digital Officer (CDO) at RANDSTAD FRANCE
"ILLUIN's solutions are both high-performance performance and advanced language processing, making them a real competitive advantage. differentiating assets."
David GODAT, Information Systems Director at BOURSORAMA
Some of our achievements
Offer : Suites & Products > ILLUIN Talk > Chatbot
Randstad revolutionizes recruitment with Randy
Randy gives candidates a new, fun and interactive recruitment experience, without forms or CVs.
Randy allows candidates to present themselves on video, and can offer them over 150 tests to assess their technical and behavioral skills in relation to 41 professions.
Randy has already processed the profiles of over 150K candidates, exchanged over 4M messages with them per year and held conversations with some candidates for almost 23 minutes.
Barely in production, it was voted chatbot of the year at the 2018 Social Media Grand Prix.
Offer : Suites & Products > ILLUIN Talk > The whole suite
With ILLUIN Talk, Chronopost reinvents its Customer Service
The products in the ILLUIN Talk suite are present throughout the company's customer lifecycle, helping to reduce the volume of contacts while improving customer and employee satisfaction.
For example, the Léonard chatbot informs customers about their parcels in 22 countries and across all channels: website, SMS, Messenger, WhatsApp... and even phone since its callbot extension!
On the call center side, while the Voice Parser product automates typing during voice conversations, enabling advisors to focus more on the human element, the Speech Analyzer product detects recurring call patterns and evaluates customer satisfaction.
Offering: Services & Consulting > Customized solutions
Century 21 predicts and estimates future real estate sales
Using data from 880 agencies across France, we have created an algorithm that ranks former customers by their appetite for property sales, and automatically predicts potential sellers in the vicinity of each agency.
With a detection performance of 85.6%, this model makes it possible to target prospecting efforts very precisely, to increase the volume of offers made and to retain sales staff, giving each agency a decisive competitive advantage at local level.
Themeticulous UX of the results visualization interface has been a key factor inagency buy-in and adoption in the field.
Offer : Tech For Good > ILLUIN Santé
Cutting-edge documentary research at CHRU Brest
Faced with the hospital's 10,000 or so unstructured internal documents, employees and nursing staff at CHRU de Brest were finding it extremely difficult to quickly identify the information they needed.
In response to this problem, we deployed our Search product: it searches within documents and retrieves the precise answer to any question asked in natural language.
The 7,000 users are unanimous satisfaction rated at 8.5/10, average search time 10 seconds, and the right answer returned in more than 9 cases out of 10.
