by David Le Louarn | Sep 9, 2024 | Dialogue
In a nutshell... For over 60 years, MACIF has placed member satisfaction at the heart of its priorities, with the ambition of becoming No. 1 in Customer Relations. One of the main thrusts of its 2021-2023 strategic plan was to simplify and unify the...
by David Le Louarn | Sep 9, 2024 | Dialogue
In a nutshell... Discover how Geopost transformed its international Customer Service thanks to ILLUIN Technology. This case study traces the successive implementation of several chatbots, callbots and generative searchbots in 18 countries, enabling...
by David Le Louarn | Jan 9, 2024 | Le Lab pour la Transition
Ecological transition at the heart of our commitment Faced with the growing challenges of climate change, companies need to adapt and take concrete steps to reduce their carbon footprint. For a major European logistics player,...
by David Le Louarn | Oct 10, 2023 | Le Lab pour la Transition
Electrifying corporate fleets and reducing carbon footprints: it's possible To meet the global objective of limiting global warming to 2°C by 2050, companies need to commit to a number of measures to reduce their...
by David Le Louarn | August 30, 2023 | Le Lab pour la Transition
The issue of water availability has become crucial, particularly during the summer months when droughts are becoming increasingly frequent. Anticipating groundwater levels is a major challenge for sustainable water resource management....
by David Le Louarn | ILLUIN Health Dec 12, 0202
The context, the need 📍 The CHRU de Brest has an extremely vast corpus of documentation - tens of thousands of documents - which nursing staff are required to consult regularly as part of their activities. Organized and stored in...
