ILLUIN Dialogue
Our powerful bot management platform
ILLUIN Dialogue lets you build and manage your chatbots, callbots, mailbots... deploy them across all your channels, and monitor their activity, without any technical skills.
The advantages
of our technology
Design
An intuitive, ergonomic low-code interface
Infrastructure
A robust, scalable and secure infrastructure
Control
Clear, detailed, actionable analytics
Integration
Advanced interaction with your IS and tools
Omnichannel
Bots that are omnichannel by nature, right from the start
Set up your bots without any technical skills
Our low-code graphical editor allows business users to define conversational scenarios, content and bots' personalities with disconcerting ease!
And thanks to our powerful dialog features, such as digression management and multiple intentions, even the most sophisticated scenarios become easy to manage.
Take automation to the next level with advanced integrations
Offer your users more and more instant self-service resolutions and a personalized experience by connecting your bots to your IS and business tools.
External API integration is made easy, in the form of Python code for rapid, in-depth interaction with your existing technological ecosystem.
Deploy your bots on an industrial scale
with complete peace of mind
Scalability
ILLUIN Dialogue is a customer-proven technology, fully capable of handling massive conversation flows simultaneously without any drop in performance.
Security
We apply market best practices in security, and our technologies are proprietary, independent and deployable on premise.
Create your unified omnichannel experience with ease
Deploy your bots on all your written channels (website, mobile app, WhatsApp, Facebook Messenger...) and voice channels (IVR...) without duplicating configuration.
The power of ILLUIN Dialogue lets you choose precisely when the agent gives way to the human for a differentiating and perfectly unified omnichannel experience.
Optimize your bots with clear, detailed analytics
Our analytics interface natively provides numerous metrics on the activity of your conversational agents, as well as the history of all conversations.
You can add customized dashboards to this data, collecting, aggregating, filtering, sorting and graphically displaying all the business data collected.
Our
features make all the difference
Clearing up ambiguities
Ability to recognize ambiguity and skilfully clarify intentions
Digression
Multiple intentions
Answers by channel
Ability to adapt response format and content to suit the channel
Omnichannel transfer
Ability to bring a human into the conversation or switch to another channel
Advanced voice settings
Fine-tuning package to optimize the vocal experience
Compliance / RGPD
One-click deployment
Pre-configured entities
Conversation history
Versioning
Keep successive versions of your bots easily accessible
Rights management
