100+ AI decision-makers gathered at ILLUIN Technology for the launch of the Dialogue 2025 platform

February 06, 2025 was the "Good Morning AI" dedicated to the launch of Dialogue 2025. Incorporating the latest advances in AI (RAG, Speech-To-Speech, agentic AI...), Dialogue 2025 fully embraces the trend towards advanced multimodality in conversations - combining text, voice, documents, etc. - and that of AI Agents capable of autonomously carrying out specific tasks and collaborating with each other to automate complex processes.

ILLUIN Dialogue: a benchmark in the conversational AI market

A market benchmark in conversational AI since 2018, the Dialogue platform converses every year with over a hundred million users via written and vocal conversational assistants - chatbots, mailbots, callbots... - from leading companies in their sectors such as Geopost, Macif or Randstad.

Case studies

- - Download the case study GEOPOST (chatbots / callbot): "How GEOPOST manages 30 million conversations a year in 18 languages with ILLUIN Dialogue".
  - Download the case MACIF (callbot) : "How MACIF uses ILLUIN Dialogue to qualify 14 million calls/year on its advanced Natural Language IVR".

Key figures

- - 450 million conversations processed since 2018
  - 99% rate of understanding of intentions
  - 22 countries and 18 languages spoken by Geopost's chatbots
  - 14 million calls / year for Macif's callbot
  - Up to 23 minutes of conversation for Randstad's recruitment chatbot

Dialogue 2025: a turning point for the customer experience and corporate productivity

Dialogue 2025 is positioned as one of the most comprehensive, high-performance solutions on the market for the administration of conversational assistants on a very large scale, and highly integrated with corporate IS. By integrating the latest innovations in AI and generative AI, the platform makes it possible to shape unprecedented experiences.

Next-generation callbots for an unrivalled voice experience

Thanks to the most advanced generative models, including Speech-To-Speech, Dialogue 2025 sets a new standard for voice assistants. More natural and fluid, these callbots interpret words, intentions and emotions to enrich exchanges. In key sectors such as banking, insurance and healthcare, they enhance the customer experience and optimize the contact center experience.

More intelligent more intelligent, precise and reliable than ever

Thanks to generative LLM and RAG, Dialogue assistants dynamically leverage company data to provide accurate, contextualized and sourced answers in real time. Essential for Customer Services and employees alike, they improve both the user experience and internal productivity.

AI Agents to increase productivity productivity

Dialogue revolutionizes productivity by enabling the creation of autonomous, collaborative AI Agents, capable ofexecuting complex tasks with great efficiency. On the customer service side, they optimize self-care and assist employees on a daily basis, automating actions such as writing, information retrieval or content generation.

On the administration side, more ease, more power and precise ROI management

While end-user satisfaction is always the objective, efficiency in the design of conversational assistants and agents, as well as ROI, are also company priorities. To this end, Dialogue is one of the most successful tools available.

Intuitive, advanced low-code parameterization

One of Dialogue's great strengths since its creation has been to enable conversational assistants, and now specialized AI Agents, to be designed without the need for technical skills. This low-code parameterization is carried out using a visual editor directly accessible to business users (non-tech experts), enabling bots administrators to gain in speed, autonomy and continuous improvement.

The most advanced AI hybridization logic on the market

For the risk management aspects of generative AI (hallucinations, lack of transparency, etc.), Dialogue relies on a powerful hybridization paradigm that combines generative AI (LLMs, SLMs, VLMs...) with more frugal approaches: deterministic AI, business rules... which not only secures key processes, but alsooptimizes the performance, cost and environmental impact of projects.

Quote

"With Dialogue 2025, we're bringing companies a major breakthrough: conversational AI that's more natural, more intelligent and totally in control. Thanks to models that progress on Speech-to-Speech and our hybrid approach, we combine power and control to deliver the best possible customer experience, in complete security."
Robert VESOUL, CEO ILLUIN Technology