February 17, 2026, marked the first "Good Morning AI"event of the year. An event organized by ILLUIN Technology, co-hosted by Air France-KLM, Bouygues Telecom, and Google, and focused on the theme of "Industrializing AI with the ILLUIN Technology Suite." It was a real highlight for all business and AI decision-makers who want to leverage AI for sustainable growth and performance. The program was rich and inspiring for all participants.
See the Best-Of video of the event 🎦
The Agentic AI megatrend: a reminder of key concepts
At a time when 90% of companies plan to implement agentic AI before 2028(Google, The Transformative Potential of Agentic AI), Robert Vesoul (CEO and co-founder of ILLUIN Technology) revisited various notions of AI:
➡️ LLM (Large Language Model): reactive, prompt-driven, does not make decisions or take action.
➡️ AI Agent: proactive and mission-driven, an AI Agent makes decisions, acts and interacts with its environment to accomplish its mission.
➡️ Multi-agent systems: Collaboration, competition and coordination between several AI Agents.
All sectors of the business world are concerned by agentic AI: Customer Relations, IT/Security, Marketing, Legal, HR, Logistics, Banking/Finance/Insurance, Industry, Healthcare, e-commerce, Energy, etc... Institutions and public administration in the broadest sense are also investing in the deployment of agentic projects.
According to Gartner, by 2028, 33% of enterprise software applications will include agentic AI, compared to less than 1% in 2024.
REX Air France-KLM: Transforming the passenger experience with ILLUIN Dialogue
Co-hosted by Robert Vesoul (CEO and co-founder of ILLUIN Technology), the Air France-KLM Group's presentation sparked numerous interactions with participants, reviewing the deployment of the ILLUIN Dialogue solution to transform the passenger experience.
Previously, the Air France-KLM group had an IVR (Interactive Voice Response) system with complex and limited keypad options (e.g., "press 1 if..."; numerous steps followed by "then press..."), which resulted in a high hang-up rate, call routing issues, and significant customer effort.
Thanks to the deployment of the ILLUIN Dialogue conversational AI solution, the group has been able to switch its IVR to Natural Language. Users can now express themselves naturally in their native language, simply stating their needs.
REX Bouygues Telecom: Supervision and automation of AI agents in customer journeys
Joël Brandt, Head of IT Customer Support at Bouygues Telecom, shared his feedback on an innovative project to implement conversational agent-based journeys aimed at improving the customer experience. The French telecommunications leader was looking for a more robust technical foundation to streamline, accelerate, and innovate.
By implementing the ILLUIN Dialogue solution, Bouygues Telecom was able to handle 50,000 billing calls in the first month, automate 24% of calls (compared to 18% previously), generate a +20 point increase in immediate satisfaction surveys, and reduce callbacks by 27%.
To test AI agents, the telecommunications leader deployed Agent Analyzer. These tests enabled the development of 40+ scripted scenarios, 1,500+ tests per week of the customer journey, and the implementation of non-regression tests and new models.
Google: A technology leader's vision on AI and agentic ecosystems
We had the pleasure of welcoming Frédéric Decaudin (Frédéric Decaudin, Head of Data, Solutions & AI Presales at Google), who came to share a unique insight into AI at Google.
3 key messages:
➡️ Google's vision for AI and the latest AI news: Gemini 3; Nano Banana Pro; Gemini Enterprise; Antigravity; Opening of protocols (MCP, A2A, UCP, Agent 2UI, AP2 Agent Payment)
➡️ ILLUIN Technology x Google partnership:
- Cloud availability of all ILLUIN Technology products on GCP and SecNumCloud (PREMI3NS)
- ILLUIN Suite on Google Marketplace (Q2 2026)
- Standardization of GCP x ILLUIN Technology integrations via A2A (Gemini Enterprise, Vertex AI)
➡️ Complementarities nAIxt & Gemini Enterprise: state-of-the-art unified AI platform to design, deploy, and orchestrate advanced multimodal, composite, and agentic AI systems with ease and simplicity
3 new products:
1️⃣ Agent Portal Dialogue
This Employee Portal provides unified and secure access to LLM capabilities and custom AI Agents for all employees within an organization.
2️⃣ Agent Analyzer
To support the rise of AI agents, the product ANALYZE product offers a unique value proposition: Agent Analyzer. A true control tower for AI agents, this module measures the performance of agent systems in design and production (quality of interactions, response time, tool execution, resource consumption) in order to supervise and facilitate their large-scale deployment.
3️⃣ nAIxt Agent Framework
nAIxt has partnered with Gemini Enterprise to offer a state-of-the-art unified AI platform. This agentic framework makes it easy to design, deploy, and orchestrate advanced multimodal, composite, and agentic AI systems.
Quote
“Agentic AI today is a technological issue, but it is also a matter of return on investment for companies. The time-to-value of deploying AI at scale in large companies is a key factor. It is a real issue for senior management and executive committees to have this capacity for acceleration in order to industrialize large-scale projects with a high ROI.
Robert VESOUL, CEO of ILLUIN Technology
