ILLUIN Technology is taking part in the new edition of the All4Customer trade show, which runs from April 1 to 03, 2025 in Paris (Porte de Versailles, Pavilion 4). Our experts will be presenting our cutting-edge AI and generative AI solutions dedicated to Customer Relations and Marketing, meeting visitors and speaking at two not-to-be-missed highlights!
Our 2 highlights at the show
You can also register now to take part in the 2 sessions we are organizing:
[SUCCESS STORY 👏] EDF x ILLUIN TECHNOLOGY
Dialogue 2025: a state-of-the-art platform for designing AI Agents and novel Conversational Experiences, tested and approved by the energy giant on over 25 million interactions
🗓️ When: Tuesday, April 01, 12:00 to 13:00
📍 Where: Grand Amphi
🗣 What:
Through a retrospective analysis of EDF projects, illustrated by numerous demos from the ILLUIN Dialogue platform, relive the large-scale deployment of cutting-edge AI innovations at the heart of the energy giant's omnichannel conversational assistants.
Alexandre ARTAUD, Project Manager in EDF's Marketing & Customer Experience Department, will take you behind the scenes of the Advanced Natural Language IVR (callbot) and the latest conversational customer service assistants (chatbots), and look at the design, technological choices and customer and business benefits.
At the same time, Robert VESOUL, CEO of ILLUIN Technology, will highlight the 2025 technology trends that are transforming the Conversational Experience and are an integral part of the Dialogue 2025 platform...
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- Callbots with unrivalled capabilities thanks to Speech-To-Speech
- Smarter assistants than ever thanks to RAG (more precise, relevant and personalized)
- Specialized, autonomous AI Agent systems for advanced selfcare: FAQ Agent, RDV Agent, Loyalty Agent, After-Sales Agent, etc.
Together, the two specialists will also highlight some key success factors for large-scale conversational projects, such as the importance of a low-code parameterization platform and the need to hybridize several AI approaches to optimize performance, security and cost.
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[THE AGENT REVOLUTION 🤖] ILLUIN Technology x PMP Strategy
AI 2025 trends, new sources of value in Customer Relations and innovations from ILLUIN Technology's Dialogue platform
🗓️ When: Wednesday, April 02, from 11:00 to 11:50 a.m.
📍 Where: Salle VERDI
🗣 What:
The Agent revolution is underway!
Capable of carrying out specific tasks autonomously with a very high level of performance, and collaborating with several people to carry out complex processes, specialized AI Agents are taking the enterprise into a new era of productivity.
A source of operational efficiency for Customer Services, thanks to automation and self-care, these new agents are also a tremendous opportunity to create new, high value-added customer paths.
With our experts, discover how these specialized AI Agents - Sales Agent, Upsell Agent, Loyalty Agent, Retention Agent... - will work alongside "augmented advisors" to transform Customer Relations Centers into true profit centers.
Fully embracing this trend, as well as that of multimodal AI - combining text, voice, documents, images, etc. - the ILLUIN Dialogue platform embeds the latest advances in AI (RAG, Speech-To-Speech, agentic system orchestration, etc.). - version 2025 of the ILLUIN Dialogue platform embraces the latest advances in AI (RAG, Speech-To-Speech, orchestration of agentic systems...) and marks a turning point in the design of conversational experiences for the general public.
Through the eyes of experts and bluffing demos from Dialogue 2025, this workshop will enable you to :
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- Deciphering AI trends 2025
- Understand their impact on customer service in terms of use cases
- Explore new value-creating customer paths with AI Agents
We look forward to seeing you there!
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ILLUIN Technology: the best AI and GenAI solutions for Customer Relations and Marketing
ILLUIN Technology is :
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- Cutting-edge expertise in conversational AI, document AI and voice and "voice of the customer" analysis
- Hundreds of large-scale projects at the heart of Customer Services
- Excellence recognized by over 85 key accounts, including Geopost, MACIF, Randstad, EDF...
🤖 Dialogue 2025: the platform that revolutionizes the design of AI Agents and Conversational Experiences
A market benchmark in conversational AI since 2018, the Dialogue platform converses every year with over a hundred million users via written and vocal conversational assistants - chatbots, mailbots, callbots... - from leading companies in their sectors such as Geopost, Macif or Randstad.
Incorporating the latest advances in AI (RAG, Speech-To-Speech, agentic AI...), Dialogue version 2025 fully embraces the trend towards multimodal interactions - combining text, voice, documents, etc. - and that of AI Agents capable of autonomously performing specific tasks and collaborating with each other to automate complex processes. - and that of AI Agents capable of autonomously carrying out specific tasks and collaborating with each other to automate complex processes.
In addition to marking a turning point in the conversational experience for the general public and productivity for the enterprise, Dialogue 2025 is positioned as one of the most complete and powerful solutions on the market for the administration of conversational assistants on a very large scale, and highly integrated with enterprise IS.
🤝 A leading-edge product suite for 360° customer relationship and marketing management
📄 Doc Automation: no. 1 in document AI
Doc Automation extracts data from all types of unstructured documents - invoices, identity papers, financial reports, legal documents, etc. - to automate system input, information control and document routing.
💪 Key features :
✅ Optimal doc pre-processing
✅ All document formats
✅ Back-office low-code easy-to-use
✅ Drive-free templates
✅ All types of information
✅ Multi-modal AI orchestrator
📊 Speech Analyzer: unprecedented customer insights for Marketing
Speech Analyzer mobilizes GenAI to provide in-depth, 360° analysis of customer interactions from multiple sources (conversations, verbatims, reviews...), with granularity ranging from the whole to the individual conversation. A single product for multiple use cases: depending on the data injected and the analysis engines chosen, Speech Analyzer serves the objectives of different professions (Customer Relations, Marketing, Transformation) thanks to its powerful insights.
💪 Key features :
360° analysis thanks to multiple sources
- Conversations, verbatims, customer comments
- Social networks, telephony & satisfaction surveys
Modular analytics and dashboards
- Aggregate view of a whole
- Explanatory view of unitary interaction
Discovering weak signals with generative AI
- For Marketing, Customer Relations, Transformation
- Multiple insights: churn, satisfaction, competition, etc.
Optimized data management and processing
- Robust, secure and scalable infrastructure
🗣️ Voice Parser: the augmented advisor's companion
Voice Parser is a conversational assistant dedicated to sales reps and call center agents, capable of transcribing voice conversations, extracting key information from them in real time, and entering it into the CRM (or other) in real time! So you can improve the performance of your sales force and agents.
genAI's intelligent CRM backfill solution meets the current and future challenges of CRM deployment and adoption, as well as those of Customer Relationship Center teams.
💪 Key features :
Capture and transcription
Integrates with the capture (telephony, microphone...) and STT solutions of your choice to transcribe your voice streams
Extraction of key information
Extract names, dates, amounts, concepts, reasons for call, courtesy formula, etc. with ILLUIN NLU
Automated data entry
Automatically enters extracted data into your IS and business tools (CRM, HRIS, HIS, forms, etc.)
Active follow-up
"Augment your advisors with value-added alerts and suggestions
Structured summary
Automatically proposes a summary (genAI) tailored to your use case, containing the essential information from your conversation
