On the occasion of the All4Customer trade show, ILLUIN Technology unveils the Q1 2024 update of its mapping of GenAI use cases for Relationship and Marketing. Here's a summary of our highlights from the show, and conferences to replay!
Focus on 3 highlights of All4Customer Paris
1. Reveal of our new white paper on GenAI use cases in Customer Relations and Marketing
This not-to-be-missed event for Customer Relations and Marketing professionals was the perfect opportunity to discover the latest update of our mapping of top Generative AI use cases for these professions, illustrated by customer testimonials and our latest product innovations. This comprehensive guide provides precise recommendations and concrete examples to enlighten companies on best practices in AI implementation. Whether to automate processes or enhance personalization, this white paper is a compass for decision-makers wishing to adopt advanced technologies while remaining customer-centric.
Download the white paper at the bottom of the page 👇
2. Testimonial from Chronopost: hybrid conversational AI to use GenAI without image risk
A highlight of the show was the presentation by Grégoire PERRET from Chronopost, who illustrated the impact of ILLUIN Dialogue and ILLUIN Search solutions for Customer Service. In particular, it was ILLUIN Technology's ability to hybridize Generative AI with more mature generations of algorithms that caught the attention of the logistics leader. This marriage mobilizes the power and agility of generative LLMs, while securing key paths with more reliable and explainable approaches. The customer experience is thus enhanced, while limiting the risks of hallucinations and the like associated with generative AI.
Replay this conference at the bottom of the page 👇
3. Product news: generating unprecedented marketing insights with Speech Analyzer's 360° analysis of the voice of the customer
Analyzing the voice of the customer has become a strategic challenge. Speech Analyzer mobilizes GenAI to analyze customer interactions from multiple sources (conversations, verbatims, reviews...) with a granularity ranging from the whole to the single conversation. This in-depth analysis enables companies to identify weak signals, detect new trends and adjust their marketing and customer relations strategies in real time. Key analyses such as churn and quality monitoring help to anticipate customer needs and optimize processes with unprecedented precision.
Replay the conference below 👇
Useful links and content
And to find out more, replay the highlights of the event below 👇
- Conference (60′) - REX Chronopost: GenAI without image risk with hybrid conversational AI
- Conference (50′) - Speech Analyzer: generating unprecedented marketing insights through 360° analysis of customer interactions
