In a nutshell...

Orange announces the signing of a major technology partnership with ILLUIN Technology. The telecom operator, via Sosh, will deploy the revolutionary Customer Relationship solution Sharlie. Thanks to the ILLUIN Dialogue and Agent Analyzer platforms, Sosh has been able to design an end-to-end automated customer service system powered by AI agents and featuring an impressively realistic voice experience—one of the first of its kind in the world on this scale.

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