🗓️ May 15, 2025, from 8:30 a.m.
📍 Face-to-face, Paris, La Défense, Tour Légende
AI tech innovations and impacts on Customer Relations:between promise and reality
At a time when human-machine interactions are being reshaped by the capabilities of LLMs, but also by AI Agents with ever-greater autonomy, experts fromILLUIN Technology and Odigo combine their expertise to decipher with pedagogy the new tech trends, their impact on theCustomer Experience and theoperational efficiency of Customer Service, and the boundary between promise and reality.
The organizers
State-of-the-artAI expertise and solutions for Customer Relations
Expertise and cutting-edge CCaaS solutions for Customer Relations
The speakers
Alexandre ARTAUD, Project Manager, Customer Experience Department - EDFCustomer testimonial
With 143 billion euros in sales, 165,000 employees worldwide and a production of 436.7 TWh of electricity in 2023, discover how EDF, world leader in electricity production and distribution, is accelerating the deployment of industrial use cases in AI and Generative AI thanks to ILLUIN Technology's solutions.
Among the main use cases implemented, the Natural Language IVR and the new chatbot for the general public website, designed and managed on the ILLUIN Dialogue platform.
Every year, over 25 million interactions are processed via ILLUIN Technology and Odigo's conversational AI solutions.
Nicolas MARCOIN
Principal Product Marketing Manager
Odigo
Robert VESOUL
CEO & Co-founder
ILLUIN Technology
Alexander MICKLEWRIGHT
Co-Founder & Director of AI innovation
ILLUIN Technology
3 tech trends explainedand their use cases in customer relations
Experts from ILLUIN Technology and Odigo unveil a map of the new sources of value that the evolution of AI technologies will make realistically accessible in 2025. Thanks to their explanations, put a precise meaning behind words such as "LLM" "AI Agents" "RAG" or "Speech-To-Speech" and walk away with an unpublished white paper on the theme of AI x Customer Relations! Finally, EDF's testimonial will anchor these concepts in real-life situations, illustrated with demos and KPIs.
Agentic AI
AI agents and autonomous systems
Agentic AI transforms conversational agents into autonomous actors, capable ofanticipating needs, making decisions and adapting in real time, offering smoother, more personalized interactions.
Discover the possibilities offered by agentic systems and their tools for operational efficiency and new value-creating paths.
Multimodal AI
RAG, Speech-To-Speech, VLMs...
Multimodal AI plays on the variety of data (text, voice, documents, e-mails, images, etc.) to enrich interactions and accelerate the implementation of a unified omnichannel experience.
In particular, the advent of VLMs (Vision Language Models), Speech2Speech and RAG (Retrieval-Augmented Generation) approaches have enabled us to invent new , differentiating experiences.
Composite AI
Optimizing safety and ROI
Composite AI combines models of various natures, origins, sizes and generations, to optimize the completion of every task that arises during the customer journey.
It is key to securing chatbots, callbots, mailbots... using LLM (risks of hallucination...) and agentic systems (need for safeguards...) and crucial to ensuring reliable, secure and ethical interactions.
(Re)discover the product suite ILLUIN Technology
The leaders choose us
Some examples of our large-scale successes
Case studies
Discover how Geopost, with ILLUIN Technology, has revolutionized its customer service with intelligent chatbots and callbots, reducing contact ...
Case studies
Find out how MACIF transformed its customer service by handling 14 million calls a year with ILLUIN Dialogue with an intelligent callbot, offering a seamless experience and ...
An ecosystem of qualified partners
The quality of our solutions is recognized by a whole ecosystem of specialists who are now our partners in the academic, scientific, technical,integration and distribution fields.
To register, click here 👇
🗓️ May 15, 2025
☕️ From 8:30 a.m. for a welcome coffee
🔥 Then 9h-10h for new AI use cases in Customer Relations, deciphering and pedagogy on the latest tech trends and innovations, customer testimonial with EDF
📍 Face-to-face, Paris, La Défense, Tour Légende - 20 place de la Défense - 92800 Puteaux