In a nutshell...

Chronopost and ILLUIN Technology intensify their partnership with Chronopost's entry into ILLUIN Technology's capital. This 5% financial backing marks a key step in their collaboration to transform customer relations and proof of delivery through cutting-edge AI solutions. From the launch of the Léonard chatbot, which optimizes the management of customer requests, to the PhotoConfirm application for proof-of-delivery analysis, the two companies have already demonstrated the success of their technological alliance. This new support will enable them to continue innovating with ambitious projects that meet the growing challenges of the transport sector. Discover how this collaboration paves the way for significant improvements in customer service and operational efficiency.

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Here's what they have to say...

Benoît Frette, Managing Director, Operations and Customer Relations, Chronopost

"One of the key success factors of the Léonard project was ILLUIN Technology's ability to provide excellent engineers to industrialize the solution after their data scientists had developed the core of the chatbot. It's thanks to the smooth handover between these two areas of expertise, and the efficiency of the developers afterwards, that we were able to rapidly deploy Léonard in 5 countries* and across multiple channels, until it became a real reference tool internally."

Robert VESOUL, CEO of ILLUIN Technology

"At ILLUIN Technology, everything we do is driven by the desire to have an impact on our customers' businesses. In fact, this is the basis of our collaboration with Chronopost, which for its part has major strategic and operational challenges to which the only effective and sustainable response is the concrete contribution of state-of-the-art technologies."