Scaling AI with ILLUIN Suite: New Product Features and Customer Success Stories
🗓️ June 11, 2026, starting at 8:30 a.m. | 📍 In Pont de Neuilly
Why come?
IT, Data & AI departments
👉 Discover how ILLUIN Suite integrates into your IT systems and transforms your technological capabilities in the era of Agentic AI.
Customer Relations & CX Departments
👉 Explore how ILLUIN Technology's AI products are revolutionizing the customer experience, from automation to real-time personalization.
Innovation & Transformation
👉 Identify concrete levers of generative, composite, and agentic AI to accelerate your innovation and transformation initiatives.
Management Committees & Business Leaders
👉 Understand the strategic and business impact of AI Agents on your organization's performance and competitiveness.
Tech Leaders & Experts
👉 Deepen technical approaches and best practices for deploying AI at scale.
Inspiring speakers
François BURLACOT, Head of GenAI – Data Science Manager, OrangeSpecial Guest
Take a look behind the scenes of the project Sharlie project to understand how the 100% digital brand Sosh is revolutionizing its customer service with a next-generation conversational AI assistant—one of the very first of its kind in the world on this scale.
With this end-to-end, large-scale automated voice customer service solution, Sosh is setting a new standard for the voice experience, thanks to an architecture that combines two state-of-the-art technologies: AI agents and speech-to-speech (S2S) models.
Check out the initial “pilot” results of this groundbreaking project powered by ILLUIN Technology and Microsoft!
Vanessa OUAKNIN, VP and Head of CX Transformation, frog (part of Capgemini Invent)Special Guest
An Overview of Customer Relations: How Is AI Transforming Customer Relations?
Vanessa OUAKNIN will share the findings of a study analyzing how AI is redefining customer journeys, job roles, and the value created through customer relationships, and will demonstrate how companies are gradually shifting toward a hybrid human-AI model.
An essential tool for understanding what is changing, what is accelerating, and how to prepare for the customer experience of tomorrow.
Discover our latest product releases andexclusive customer testimonials
At this event, experts from ILLUIN Technology will showcase the latest updates to our cutting-edge product suite —including its functionality, integration capabilities, and new features—in the areas of conversational and document-based AI, data analysis, and the generation of actionable insights for businesses.
Gaininsights into how our solutions are deployed within their ecosystem and discover the tangible benefits they deliver—both for end customers and internal teams.
An opportunity to plan ahead and leave with concrete guidelines for your AI projects. A highlight not to be missed, offering inspiration and accelerating your AI roadmap with a suite of ready-to-use products combining cutting-edge GenAI, specialized agents, and turnkey business use cases.
Join us starting at 8:30 a.m. for a friendly get-together over an energizing welcome breakfast!
ILLUIN Technology: French scale-up specializing in AI, Data & Digital for businesses
Robert VESOUL, CEO and co-founder of ILLUIN Technology, provides an overview of the company’s expertise and know-how, and reveals the top 5 Agentic AI trends to watch in 2026!
Sharlie: a new standard in voice experience 🤖 🗣️
François BURLACOT, Head of GenAI and Data Science Manager at Orange, takes you behind the scenes of the project Sharlieproject, a next-generation conversational AI assistant that is revolutionizing the Sosh customer experience.
Discover how ILLUIN Technology products the ILLUIN Technology suite enable the transition from POC to production, then to the industrialization of AI, in the era of agentic AI.
Our experts present the latest product updates to the ILLUIN suite:
Wacim BELBLIDIA – Executive VP of AI & IDP Products,
Xavier VACCARI – Deputy CEO,
Tom BRENDLÉ – Technical Product Director & Co-founder,
reveal all the technological advancements in our state-of-the-art AI products, including conversational AI (Dialogue), document-based AI (Automate), customer voice analysis & AI agent supervision (Analyze and Agent Analyzer), and multimodal, composite, and agent-based AI (nAIxt).
Customer Experience Outlook 2026: How AI Is Transforming Customer Experience
Vanessa OUAKNIN(VP and Head of CX Transformation at frog) will share the key findings of this AI x Customer Experience study conducted in partnership with the AFRC.
Extend the event by talking to your peers and our experts!
A state-of-the-art product suite
Enter the era of agentic AI with the ILLUIN Technology suite
From saving employees time to ultra-personalizing the customer experience and advanced process automation, the potential of AI agents is immense. Fully embracing this new technological paradigm, the ILLUIN Technology suite turns this potential into reality.
To register, proceed below 👇
🗓️ June 11, 2026, starting at 8:30 a.m.
📍 In person, Pont de Neuilly, Morning – 179 Charles de Gaulle Avenue, 92200 Neuilly-sur-Seine