The context, the need 📍

A leading player with a network of nearly 1,000 real estate agencies in France, CENTURY 21 is a member of the Arche group, an ecosystem of French players specialized in real estate that includes several agency networks (Laforêt, Guy Hoquet, Century 21, Nestenn, etc.), as well as subsidiaries in condominium management, insurance and real estate diagnostics.

In order to carry out estimates for properties offered for sale or rent by customers, CENTURY 21 real estate agents had to manually fill in around twenty different fields in the form on their application (common to the Arche group) from a cell phone or touch-sensitive tablet. This time-consuming and tedious process could sometimes lead to errors and incomplete data. The CENTURY 21 group was looking for a solution to save time for its agents in the field, while optimizing the quality of integrated data.

The approach, the solution 🛠

To meet these needs, our team was asked to help CENTURY 21 solve this problem with an innovative AI solution.

We have integrated our in-house AI product ILLUIN Voice Parser into CENTURY 21 real estate agents' "Appli du conseiller". Voice Parser is a conversational assistant dedicated to sales representatives, field agents and telephone advisors, capable of transcribing voice conversations, extracting key information and entering it into the CRM (or IS applications) in real time!

With this integration, real estate agents can now report on property visits using intelligent voice input in real time, and produce estimates much more quickly. Voice Parser automatically fills in the information fields on the forms, which are then transmitted to CENTURY 21's centralized Information System.

The technical stack, the models used 🤖

   

 

The results, the benefits obtained ✨

 

💪 Time savings

Faster entry of a property visit report 5 for real estate agents.

🥰 Improving the employee experience

In the field, CENTURY 21's augmented agents can put people back at the heart of interactions and concentrate on their core business.

🔎 Innovative solution for franchisees

Since integrating the Voice Parser solution, several thousand voice recordings have been made by network agents, and the automation of form field entry has reduced human error.

 

Conclusion

Thanks to Voice Parser, CENTURY 21 employees become true augmented real estate agents, forgoing manual data entry tasks on the Group's application, saving precious time that they can reinvest in their core business to be more efficient on a daily basis, making their interactions with their customers smoother and more human (more qualitative moments without the tablet), while improving the quality level of real estate product visit reports.

 

Useful links 🔗

🦹 Our custom software engineering projects
🗣️ Find out more about Voice Parser