Agentic AI : promises and realities
While all specialists agree on the immense potential of AI Agents, it has to be said that these technologies are currently at the top of Gartner's Hype Cycle: promises are currently outstripping reality.
What needs to be done, starting today, to turn this hype around Agents into real competitive advantages? That's the question we answered at the Ateliers de l'IA 2025. Don't panic, ILLUIN Technology is offering a condensed version of this high point, with technical and strategic insights from AI experts, to discover how to move from the hype to the first concrete use cases and a real revolution in Customer Relations.
A look back at the success of Ateliers de l'IA 202510th edition
Did you miss THE end-of-year tech event on AI Agents?
- 150+ business and AI decision-makers gathered
- Renowned speakers
- 5 Keynotes
- 1 Round table
We're extending the event just for you in this short Good Morning AI format!
Leave with key takeaways on AI Agents: definition, key concepts and how they work; developing a suitable strategy; agentic AI X Customer Relations.
Information practical information
When?
🗓️ December 09, 2025, from 8:30am to 11:00am
🥐 Welcome breakfast from 08:30am to 09:00am
Where?
📍 Morning, Pont de Neuilly - 179 Av. Charles de Gaulle, 92200 Neuilly-sur-Seine
For whom?
🎯 IT, Data, AI, Customer Relations & CX, Innovation & Transformation departments, Management Committees & Business Leaders, Tech Leaders and Experts, ... all those who want to move beyond the AI Agent fad and turn it into a sustainable, innovative strategic asset for developing their business.
The speakers
Grégoire Perret, CIO - ChronopostSpecial guest
With €1.5 billion in sales, 5,200 employees worldwide and 265 Million parcels transported in 2024, find outhow Chronopost, a subsidiary of Geopost, the European leader in parcel delivery and e-commerce solutions, is accelerating its AI roadmap with the design and deployment of agentic AI use cases.
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Harnessing the potential of agentic AI at the heart of the Customer Relations business
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Discover agentic use cases for document processing
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Identify the concrete benefits of deploying agentic AI systems
Robert VESOUL
CEO & Co-founder
ILLUIN Technology
Wacim BELBLIDIA
Executive VP & AI Products
ILLUIN Technology
Xavier VACCARI
VP Strategy
ILLUIN Technology
Gautier VIAUD
Head of RD
ILLUIN Technology
Process and themes addressed
8:30 am ☕️ Welcome coffee
9:00 am 🎤 Introduction to ILLUIN Technology
9:30 a.m. 🤖 Unpublished testimony from Gérgoire Perret (CIO of Chronopost) on the development of agentic systems
10:00 am 🧭 How to define a coherent strategy on Agentic AI?
10:30 a.m. 💡 Best practices and pitfalls to avoid for your own projects
11h00 🙋♀️ Questions and discussion
AI Agents
Our experts will go over the technical basics of agentic AI to better understand the technology: the notions of tools and guardrails, single and multi-agent architectures, development and orchestration frameworks, IS integration, observability, new standards (A2A, MCP)... and present ILLUIN Technology's development methodology.
Agentic AI strategy
Agentic AI promises multiple benefits for organizations, but many challenges remain before large-scale deployment. Our experts will show how companies can move forward today: by focusing on quick-wins, and laying the human, strategic, and technological foundations for future scaling.
Agile AI x Customer Relationship
Agentic AI is revolutionizing Customer Relations by offering more fluid, personalized and autonomous interactions. By combining natural language understanding, contextual reasoning and action capability, we will show how these intelligent agents handle complex requests, while collaborating with human advisors.
Why come?
- Discover how AI Agents work and their key concepts
- Understanding the technology to better develop a coherent strategy on agentic AI
- Benefit from concrete and detailed REX from ILLUIN Technology and its customer Chronopost, on the challenges of designing and deploying AI Agents.
- Identify best practices and pitfalls to avoid for your own agentic AI projects, based on real-life use cases
The leaders choose us
To register, click here 👇
🗓️ December 09, 2025, from 8:30 a.m. for a welcome breakfast
📍 F ace-to-face, Morning, Pont de Neuilly - 179 Av. Charles de Gaulle - 92200 Neuilly-sur-Seine